Refund and Returns Policy

CPR Training Company Return Policy

At Arise Safety and CPR, we are committed to providing high-quality CPR training services. We understand that circumstances may arise where a return or refund is necessary. Please review our return policy below:

Class Enrollment and Refund Eligibility

• Enrollment fees for CPR classes are eligible for a full refund if canceled at least 10 days prior to the scheduled class date.
• Refund requests made within 10 days of the class date will be subject to a $25 cancellation fee.
• Refunds will not be issued for no-shows or cancellations made after the start of the class.

Refund Process

1. To request a refund or cancel your enrollment, please contact us at billing@arisesafety.com with your enrollment details and reason for cancellation.
2. Refunds, when approved, will be processed within 14 days to the original payment method.

Course Material Returns

• Course materials, including books or online access codes, are non-returnable.

Rescheduling Policy

• If you need to reschedule your CPR class, please notify us at least 48 hours before the scheduled class to avoid rescheduling fees.

Defective or Incomplete Services

• If you encounter any issues with the quality or completeness of our CPR training services, please contact us immediately for resolution.

Contact Us

If you have any questions or need further clarification regarding our return policy, please reach out to our customer service team at contact@arisesafety.com

Product Refund Policy

Refund Eligibility

• You have 30 days to return an item from the date you received it.
• To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.

Refund Process

1. Contact our customer service team at billing@arisesafety.com to initiate a refund request.
2. Provide your order number and details about the item you would like to return.
3. Once your request is approved, we will provide you with a return shipping label or instructions.
4. After receiving the returned item, we will inspect it and notify you of the status of your refund.
5. If your return is approved, we will initiate a refund to your original method of payment. Please note, it may take 14 business days for the refunded amount to reflect in your account, depending on your payment provider.

Non-Refundable Items

• Some items are not eligible for refunds, including digital items, eBooks, AEDs, or opened products.

Shipping Costs

• Shipping costs for returning items are the responsibility of the customer.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately to arrange a replacement or refund.

Contact Us

If you have any questions about our refund policy, contact our customer service team at contact@arisesafety.com